terms and conditions & privacy policy

Terms and Conditions

1. Acceptance of Terms

By scheduling a service, requesting a quote, or using any services provided by RP Management HVAC, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services

RP Management HVAC provides heating installation and repair, air conditioning installation and repair, and emergency HVAC repair services to residential and commercial customers across our designated service areas in Greater Boston and the Merrimack Valley. All services are subject to availability and scheduling.

3. Appointments and Scheduling

Service appointments are available Monday through Friday between 8:00 AM and 4:00 PM. We make every effort to arrive within the scheduled time window. RP Management HVAC reserves the right to reschedule appointments due to unforeseen circumstances, weather conditions, or emergencies. Customers will be notified as soon as possible in the event of any scheduling changes.

4. Estimates and Pricing

All estimates provided by RP Management HVAC are based on an initial assessment of the work required. Final pricing may vary depending on the actual scope of work, parts required, and any additional issues discovered during the service visit. Customers will be informed of any changes to the estimated cost before additional work is performed.

5. Payment

Payment is due upon completion of services unless otherwise agreed upon in writing. RP Management HVAC accepts multiple forms of payment. Failure to make timely payment may result in additional fees or suspension of services.

6. Warranties and Guarantees

RP Management HVAC stands behind the quality of our work. Warranties on parts and labor will be communicated to the customer at the time of service. Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or conditions beyond our control.

7. Limitation of Liability

RP Management HVAC shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability to any customer shall not exceed the total amount paid for the specific service in question.

8. Customer Responsibilities

Customers are responsible for providing safe and reasonable access to the work area, disclosing any known issues with the property or existing HVAC system prior to service, and ensuring that the work area is clear and accessible at the time of the scheduled appointment.

9. Cancellations

Customers who need to cancel or reschedule an appointment are asked to provide at least 24 hours notice. Failure to provide adequate notice may result in a cancellation fee.

10. Privacy

Any personal information collected by RP Management HVAC in connection with the provision of services will be used solely for the purpose of delivering those services and will not be shared with third parties without your consent, except as required by law.

11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Massachusetts.

12. Changes to Terms

RP Management HVAC reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised terms.

13. Contact

If you have any questions about these terms and conditions, please contact us at [email protected] or call us at (617) 908-0194.

Privacy Policy

1. Introduction

RP Management HVAC ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you have any questions or concerns, contact us at [email protected] or (617) 908-0194.

2. Information We Collect

We may collect the following types of personal information when you interact with us

Contact information such as your name, phone number, email address, and home or business address. Service information including details about your HVAC system, the nature of your service request, and any relevant property information. Communication records such as emails, phone calls, and messages exchanged between you and our team. Payment information collected at the time of service, though we do not store sensitive payment details such as credit card numbers.

3. How We Collect Your Information

We collect information directly from you when you fill out a contact or quote request form, call or email us to schedule a service, communicate with our team during or after a service visit, or provide feedback or reviews about our services.

4. How We Use Your Information

RP Management HVAC uses the information we collect to schedule and deliver HVAC services to your home or business, communicate with you about appointments, estimates, and service updates, respond to your questions and service requests, send important notices related to your service or account, improve the quality of our services and customer experience, and comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with trusted service partners or subcontractors who assist in delivering our services, provided they agree to keep your information confidential; when required by law, court order, or government regulation; or to protect the rights, property, or safety of RP Management HVAC, our customers, or others.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccurate or incomplete information, request that we delete your personal information, subject to any legal obligations we may have to retain it, and opt out of any future communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us at [email protected] or (617) 908-0194.

9. Cookies and Website Tracking

If our website uses cookies or similar tracking technologies, they are used solely to improve your browsing experience and understand how visitors interact with our site. You may choose to disable cookies through your browser settings, though doing so may affect certain features of the website.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with a revised effective date. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

RP Management HVAC

Contact: Valias R. Herold Jr.

Phone: (617) 908-0194

Email: [email protected]

Service Areas: Greater Boston and the Merrimack Valley, Massachusetts